Dear Help Desk - Thanks for the Help

I feel like I face many struggles on the daily trying to be a solo parent and get to work on time in the circumstances I am in on a GOOD day, but I won’t even approach that. Yesterday was, by far, a day that will go down in infamy. And MOST of my stress, angst, and utter madness was a result of the blatant lack of helpfulness of the IT HELP center at the corporation where I work. Yes, you read that right. Help Desk = not helpful. But let me back it up.

here is an action shot of what they look like in the morning.... love those little cheeks!

here is an action shot of what they look like in the morning.... love those little cheeks!

So, It’s two in the morning when both of my angelic little babes decide to crawl into bed with me….and fight about who gets to sleep next to mama….for 20 minutes….and pretty soon we are all yelling at each other….at what is now 2:30 a.m. Finally, my oldest could sense my close proximity to the ‘edge’ and positioned her whole body at the foot of the bed. Some 2.5 hours later, my alarm goes off and I begin this bright and beautiful day (temperature a negative 33 degrees outside). As I am getting ready, packing lunches, the fact is presented to me that one of my kids has peed in my bed. Crap. (pun intended). Frantically, I strip the bed, scrub the mattress, argue with the little one about going to school, and out we go. We arrive at little one’s school and she decides that she is, in fact, not going to go. No, I mean it. She is somehow running from me INSIDE of the car. I end up dropping her off kicking and screaming (nearly kicking her teacher in the head) and I leave with tears running down my face, partially because of the trauma, and partially because I am trying to figure out how to stop crying before I get to work so late. THEN IT HAPPENS.

In a seemingly impossible sequence of events, our internet server is down, phone and fax system down, and our alarm system glitches sending the alarm into full panic mode (sounds similar to when someone robs a bank on tv). PS - I work in a pharmacy. So all of these things are kind of crucial to day to day operation. So what do I do? I call the HELP DESK, because surely they can help me. Many moons ago, they were able to disable this monstrous alarm remotely and they will just flip a switch and do it again. After 40 minutes on the phone, being transferred four times, and being told I would have to place a ‘work order’ and listen to the alarm until someone showed up to fix it (from where?), we took matters into our own hands. Let’s just say, the alarm magically stopped. I skipped over the details about how I kind of reminded myself of Jim Carrey in Liar Liar screaming into the phone like a lunatic...you know what I'm talking about.

and this is how I really feel

and this is how I really feel

So, this is not a good day. But here is my problem: there are people, somewhere (probably the Philippines and I am under the assumption there are a lot of these people) being paid to help us when we call with a problem. And 9.8 times out of ten, they don’t/can’t/won’t. BECAUSE NOBODY CARES. Nobody takes any pride in what they do, how they do it, or the end result. I personally feel like this is an epidemic. Nobody wants to claim any responsibility for anything, just in case… Reading this, you might think what’s the big deal? Well, in the kind of environment we work in, this incident already put me about 1.5 hours behind and add it on to all the other tech issues, I was over that ‘edge’. So fast forward to today…. There may or may not have been an issue with us now needing a new speaker for the alarm panel, so I kindly asked for a replacement. Well the good news is - I’m in luck!! The HELP desk called me back today to let me know to call the alarm company….to which they do not know the name or the phone number. Good day.

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